Consumer Contracts Regulations 2013-which came into force on 13 June 2014 and implement the Rights Directive - give you rights when shopping online, so you’re covered if things go wrong.
Your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive it
If you have changed your mind and would like to return the products, you are obliged to retain possession of the goods and take reasonable care of them. Each product must be undamaged and unused in any way, in its original package.
· You could cancel your order by notify us by email firstname.lastname@example.org to before we have dispatched the goods to you; or
· If the goods have already been dispatched to you, by returning them to us not later than 14 days from the day you receive the products
· If you decide to cancel you should return the goods back to us at your costs within 14 days from cancellation for full refund.
Please return items back to us on the following address:8 Roman Court,Braintree,Essex,CM7 3YW
We will only refund return postage costs in case we sent the wrong product, the item is faulty or damaged. If the item is simply unwanted or you change your mind or the products not fitted because you order the wrong size, or simply you don’t like it you will be responsible for return postage costs.
We won't issue a refund for items, which were clearly used, damaged or with missing package.
We will not take responsibility for returned items lost or damaged in the post. We therefore recommend that all goods are insured in transit.
If your order hasn't arrived, in order to receive a refund, or replacement for a missing order, you have to notify us within 14 calendar days from the date of the purchase that your order hasn't arrived. We won’t be able to send a replacement or issue a refund if this period is passed and you still hasn’t inform us that your order is missing.
If you'd like to add more products to your order, please place a new order for these items.
If you need to change details of your delivery address, remove items from your shopping cart or cancel your order completely.
OUT OF STOCKS
Sometime, you could see that the item you want to buy is out of stock - so why do we continue to show these products when they're not currently available for you to buy?
It's because we believe you'll want to know that we normally stock that product, in case you want to buy it at a later date, once more stocks been available.
You could e-mail us on email@example.com and we’ll inform you when we expecting more stock to be available, just write us the reference number of the product you’re interesting for.